Zendesk
Risk Score
42/ 100
Bottom Line
US customer-support SaaS. Full certs and careful AI data handling; a support-platform compromise holds the breach score down.
Security questionnaire
Public evidence mapped to 52 security questions for Zendesk. Questions without a supported answer are marked Undisclosed.
Questions answered39/52
AI Posture
AI-EnhancedAI posture score86/100
LLM providers
OpenAI
GeminiDeepgram
ElevenLabsOpen SourceProprietaryData handling & training
Training policyOpt in/out not disclosed
Training scopeAnonymized before training
Third-party sharingShared with third parties
AI data retentionZero retention
Customer controls
Disable AICannot disable AI
Granular controlsPartial opt-out available
Training opt-outNo opt-out
AI security & compliance
Compliance frameworksISO 42001
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Score breakdown
How the five categories combine into the overall risk grade.
Risk Score
42/ 100
Category contributions, sorted by weight.
External Exposure40%
What attackers can see
26/ 100
Company Posture30%
Structural readiness
41/ 100
Breach History15%
Time-decayed recency
40/ 100
Certificates10%
Verifiable attestations
100/ 100
Supply Chain5%
Direct-dependency health
75/ 100
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Breaches
Disclosed incidents and active campaigns targeting Zendesk.
Breach History score40/ 100
May 27, 2026